No. Your Direct Debit date is set to start from the day you sign your Customer Licence, and will then continue every 4 weeks from this date.
Self-Storage
Frequently Asked Questions
Can I pay by cash?
No. As per our terms and conditions, payments must be by credit or debit card if not paying by Direct Debit.
Can I pay by cheque?
No. As per our terms and conditions, payments must be by credit or debit card if not paying by Direct Debit.
Can I pay my bill online?
As per our terms and conditions, payments must be by credit or debit card if not paying by Direct Debit. You can use our online payment platform to pay your bill.
Can I pay weekly/monthly?
We only accept payments every 4 week. You can pay in advance for longer licence agreement, but please liaise with the store for additional information.
Do I have to pay a deposit?
Yes, customers are required to pay a refundable security deposit (equivalent of 4 weeks storage fees, no VAT) before storing.
How do I make changes to my account including my Direct Debit details?
Any change must be made in writing. Please liaise with the store for any additional information.
What happens to my belongings if I miss a payment?
You will receive a reminder and we will contact you to settle the payment before it becomes a problem. If however you do miss a payment, we will allow you 10 days to settle your outstanding amount. After this time you will be charged a late fee, your storage unit will also be locked by us and your entry code temporarily disabled until the account is settled. You will be informed in writing when this takes place, as per the terms of your Customer Licence. We will be in contact to inform you of any further developments if the account remains outstanding.
Why choose Robinsons?
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Market leading
We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.
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Years of experience
We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.
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Putting you first
Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.
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Flexible service
Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.