Frequently Asked Questions

Is there anyone to help me load/unload my vehicle?

Please contact the store in advance to see if anyone is on hand to help.

What is the size of the storage units?

We have 8 sizes: 15 sq ft, 25 sq ft, 35 sq ft, 50 sq ft, 75 sq ft, 100 sq ft, 125 sq ft and 150 sq ft.

Do you have to have storage to be able to buy boxes?

No, you don’t. Just come to the store and purchase the packing materials you require.

Do you sell boxes and packaging materials?

Yes, we do. We sell cardboard boxes, tapes, bubble wrap, scissors, protective covers and dust sheets, padlocks.

Do you deliver the boxes and packing materials?

Yes we do. Terms and conditions and charges apply, so please liaise with the store for additional information.

Does the quote include removals?

No, the quote is for self-storage only. We can provide removal services, but these are subject to additional terms and conditions and charges, so please get in touch with the store for detailed information.

Can I drive up to my lock up?

You can drive up to the loading bay and offload the items onto our free trolleys.

Can I use more than one storage unit?

Absolutely. You can rent as many storage units as you require.

Do you provide free use of trolleys?

Yes, we have several trolleys available in the loading bay. Please return the trolleys back to their designated area once you have finished using them.

Will Robinsons self-storage help me pack my storage in my unit?

No, we don’t provide this service. It is your responsibility to move your items to/from your storage unit. Free trolleys are available from the loading bay.

Can I store a fridge or freezer in my storage unit?

Yes, you can provided the appliances are turned off, de-iced and thoroughly cleaned (to prevent mould).

Can I store a motor vehicle?

Prior to putting motor vehicles in your storage unit, you must drain them of any flammable fluids off site (such as oil and fuel), and their battery must be disconnected. For additional information, please contact the store.

Can I store food?

You can only store sealed tins. Please contact the store for additional information.

Is there anything I cannot store?

As per our terms and conditions, it is not allowed to store the following items in your storage unit: food or perishable goods plants; birds, fish, animals or any other creatures; combustible, flammable, explosive or oxidising materials; liquids or gases e.g. paint, petrol, oil, cleaning solvents, gas cylinders, cellulose nitrate film, fireworks; firearms, weapons, ammunition, explosives or the components thereof; chemicals, radioactive materials, biological agents; pollutants, toxic or hazardous materials or contaminated goods or other materials of a potentially dangerous nature; any item which emits any fumes, smell or odour; any illegal substances, illegal items or goods illegally obtained, including counterfeit goods, illicit (smuggled/counterfeit) tobacco, illicit alcohol, unlicensed medicines, unsafe goods (including toys, electrical items, cosmetics, fireworks); compressed non-flammable gases without our written consent and in accordance with our specific requirements; any item of high value requiring specialist storage (including without limitation jewellery, money, bullion, deeds, bonds, securities, stamps, antiques, fine art or fine wines; tyres, asbestos; waste materials including any materials or goods for export deemed to be waste e.g. used electrical equipment (unless tested and certified for re-use), used vehicles or parts thereof.

Do you offer a collection or delivery service?

Yes, we have our own collection and delivery service (additional fees apply).  For more information, simply call our store directly on 01235 552277.

Is there Wifi or a phone line in the storage units?

No, there is no phone line nor Wifi in the storage units.

Why choose Robinsons?

  • Market leading

    We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.

  • Years of experience

    We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.

  • Putting you first

    Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.

  • Flexible service

    Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.