Frequently Asked Questions

Do I have to take out Robinsons self-storage insurance, or can I use my own insurance?

You can take your own insurance but you must ensure that it covers good placed in self-storage as not all household insurances provide this cover. You will need to provide us with proof of your cover upon signing your Customer licence. Proof will need to state that it covers goods stored in a self-storage facility, name our store and our full address. It is your responsibility to keep your insurance documentation valid and up to date.

Does the quote include insurance?

No, it doesn’t as insurance depends on the full new replacement value of the goods you are storing. If you need more information about insurance, please contact the store.

How much is the Robinsons self-storage insurance?

The insurance depends on the full new replacement value of your goods if you had to buy them again today. The cost of Robinsons self-storage insurance starts from £3.50 per week for £2,000 of cover. Please get in touch with the store for more detailed information.

Is insurance compulsory?

Yes, it is. As per our terms and conditions , customers must provide proof of insurance cover for the goods in self-storage or take out our bespoke insurance to validate their contract.

Is there different insurance for Business customers?

No. Robinsons self-storage insurance is specific to the goods customers are storing, not the type of customers.

What does my insurance cover?

Robinsons self-storage insurance covers customers against general normal perils such as fire, flood or malicious damage. For detailed information, please read the terms and conditions.

Why choose Robinsons?

  • Market leading

    We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.

  • Years of experience

    We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.

  • Putting you first

    Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.

  • Flexible service

    Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.