Terms and Conditions
Robinsons maintains the highest standards of facilities, equipment, staff training and operational procedures. However, we also subscribe and adhere to a strict Code of Practice that is governed and registered as an Approved Code by the Trading Standards Institute. Additional information can be found at www.tradingstandards.uk
By using a BAR member you are assured of a high level of service with fully trained professional staff. You will have a clear contract with the removal company, and if you feel the need to make a complaint then you have a governing body (the BAR) that has its own consumer affairs department to help resolve any issues.
Click here to download our Terms & Conditions (pdf format)
Please note that additional Terms & Conditions below apply to our advertised hourly rates:
- advertised rates are vat excluded
- rates may vary depending on depots
- rates are based on a Luton Transit type vehicle + 2 men
- rates apply for any location within 15 miles radius of our closest depot
- rates start when vehicle leaves the depot and stop when vehicle returns to depot
- packing material not included
- insurance not included
“Quote Move15 and get 15% off your move” promotional offer
- The promotional offer is valid from 01/11/2019 to 31/01/2020.
- The promotional offer applies to UK domestics moves only.
- Insurance products do not qualify for this promotional offer.
- The promotional offer is only allowed once per customer.
- The code for the promotional offer must be quoted by the customer when requesting for an estimate and/or booking a survey.
- The promotional offer can not be applied once the quote has been issued.
- The promotional offer cannot be used in conjunction with any other offers, promotions or discount.
- Robinsons Relocation reserve the right to withdraw the offer at any time.
“Quote Living and get 10% off your move” promotional offer
- The offer was valid from 01/01/2019 to 30/04/2019 only.
If you need more information, simply call our team of experts on 0800 521 541
Why choose Robinsons?
We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.
Years of experience
We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.
Putting you first
Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.
Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.