We understand what you’re going through – a mixture of excitement and apprehension, anticipation and stress.
There’s no doubt about it, the process of selling and buying a home comes with its highs and its lows. There can seem to be so much to think about – and removals is just one part of it.
But as the final step in the process, choosing your removal company and finding the right support is really important.
At Robinsons we have the people and expertise to make your move as effortless as possible and overcome any obstacles which may arise.
Established in 1895, and one of the largest removal companies in the UK, we understand that it is often the smallest details that are most important to our customers. Our size gives us the resources to give you individual attention, making your move easier and stress-free.
Each move is carefully managed by a dedicated Move Manager – someone who understands and appreciates the pressures of moving home, and is your personal point of contact throughout the move – that means during, as well as before and after.
In your area – to be convenient for you, our branches cover most of the UK.
Reliable – You can rely on our fully trained and friendly crews
On Time – Whatever your schedule, we will be on time in vehicles designed to meet even the most challenging locations and moves
Peace of Mind – Every move we do, we put our reputation on the line and comply with the most rigorous codes of practice
Value for Money – you can count on us to be competitively priced without ever compromising on service.
For a free, no obligation home moving survey and quotation, fill in your details and our Moving Consultant will visit you for an informal chat about your individual moving needs.
For more information, or if you have any questions about how we can make your move fast, efficient and effective, don’t hesitate to speak to us directly.
We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.
Years of experience
We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.
Putting you first
Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.
Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.
Data controller: Robinsons Relocation Ltd
Robinsons Relocation collects and processes certain personal data about yourself, your family and your household in order to be able to perform and deliver related contracted services to the public and companies worldwide. Robinsons Relocation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. Under numerous global regulations, specifically the General Data Protection Regulation (Regulation 2016/679 EU), personal data must be processed in accordance with certain principles. Article 4(1) of the GDPR defines personal data as ‘any information relating to an identified or identifiable natural person’ Article 4(2) of the GDPR defines processing as ‘any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means.’
Consent to process your personal data
As Robinsons Relocation has been requested by you to process your information in conjunction with our business related activities, we recognise that consent has been given by yourself to process your personal information. Ref: article 6 of the GDPR 2016/679 EU defines ‘processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject prior to entering into a contract.
What information does Robinsons Relocation collect?
The organisation collects and processes a range of information about you. This includes
Full Names, Physical Address, Various Contact Information, Bank Account Details;
Information about your family and residence;
Photographs of residence both inside and out;
Passport and Visa information;
Details of your scheduled relocation;
any other personal information shared with us during the survey, quotation and relocation process
Due to Robinsons Relocation being the processor, the type of information we may collect and the extent to which it is used varies depending on the particular service that are being provided. Other such information that we may become privy to in the course of providing relocation services to individuals will be discussed further if needed. Finally, depending on the nature of global mobility services being provided, the same information may be necessary and collected from the dependents of the transferees who also receive relocation services. Data is stored in a range of different places, including IT systems, such as data bases, electronic files, email system, paper copies and CCTV.
How does Robinsons Relocation process personal data?
Robinsons Relocation processes personal data in accordance with the following data protection principles:
The organisation processes personal data lawfully, fairly and in a transparent manner.
The organisation collects personal data only for specified, explicit and legitimate purposes.
The organisation processes personal data only where it is adequate, relevant and limited to what is necessary for the purposes of processing.
The organisation keeps accurate personal data and takes all reasonable steps to ensure that inaccurate personal data is rectified or deleted without delay.
The organisation keeps personal data only for the period necessary for processing.
The organisation adopts appropriate measures to make sure that personal data is secure, and protected against unauthorised or unlawful processing, and accidental loss, destruction or damage.
How does Robinsons Relocation protect personal data?
The organisation takes the security of all personal data seriously. The organisation has internal policies and controls in place to protect personal data against loss, accidental destruction, misuse or disclosure, and to ensure that data is not accessed, except by employees in the proper performance of their duties. Where the organisation engages third parties to process personal data on its behalf, such parties do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
For how long does the organisation keep data?
Robinsons Relocation retains personal data in accordance with its data retention policy.
As a data subject, you have a number of rights. You can:
withdraw consent, if possible
access and obtain a copy of your data on request;
require the organisation to change incorrect or incomplete data;
require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing;
ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation’s legitimate grounds for processing data.