Move Manager

When moving with Robinsons, you get a personal Move Manager. Professional, friendly and fully trained, your Move Manager knows what stage your move is at, at any given moment.

Prior to your move date, your Move Manager will be in touch regularly and any problems will be resolved as quickly as possible.

During the move, your Move Manager will co-ordinate your information with a sophisticated tracking system. The system records every detail of your move, including each discussion that has taken place. Nothing is left to chance.

Protecting Your Goods

While we have great confidence in our removals service, our purpose is to provide you with total peace of mind. To achieve this, we offer Robinsons Removal Insurance. No house removal can be entirely without risk; very rarely, accidents occur. We provide relevant, beneficial insurance cover. As a minimum, we fully inform you of the risks you’re taking if you don’t insure.

Most removal companies don’t provide proper insurance products. Instead, they insure their liability to you for any damage that they might cause.  Sound fair? Not really – if anything happens, you have to prove that they caused (and are liable for) the damage. This is called liability cover – it isn’t the same as an insurance policy.

Also, our policy may offer things that your contents policy doesn’t. For full details of our insurance, get in touch with our friendly team.

Your home removal with Robinsons

in 4 steps

  • STEP 1

    We quote your move

  • STEP 2

    We schedule your move

  • STEP 3

    We pack and load

  • STEP 4

    We deliver at destination

  • Local Branch near you

    Our branches cover most of the UK.

  • Dedicated Move Managers

    Take care of all move paperwork, including parking requirements.

  • Customer-First Approach

    We know moving is stressful, that’s why we out you first.

  • Flexible Service

    We make the move fit you to take the stress away.

  • “Excellent”  Trustpilot Rating

    Our customers love us – see what they say!

  • Competitive Pricing

    We price competitively, but never compromise our quality of service.

  • 100+Years Experience

    Robinsons have been moving families and businesses since 1895.

  • Free, no obligation survey and quote

    Call today to arrange your home survey.

To receive a quote, you can

Late Key Waiver

No matter how carefully you plan your moving day, some elements are beyond everybody’s control.  Robinsons will be prepped, but others (e.g. legal, financial and property organisations) may not share the same levels of organisation.

For instance, key collection can be delayed due to technical failures. Our Late Key Waiver covers you for up to a three hour time delay, avoids stress and cuts unexpected costs.

Cancellation Waiver

Further changes can occur last minute. A postponed or cancelled move may seem like the worst case scenario. With our Cancellation Waiver, it doesn’t have to be. Regardless of circumstances, if the move date is changed or cancelled, you will not incur additional costs.

Your Move Manager will happily provide you with more information. Full details of our insurance options can be discussed during your home survey or at your local branch.

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Frequently Asked Questions about Protecting Your Move

Do you have any accreditation?

We are a long standing member of the British Association of Removers (BAR), the British International Freight Association (BIFA), the British Antique Dealers Association (BADA), the International Federation of International Furniture Movers (FIDI) and the Overseas Moving Network Incorporated (OMNI)

What happens if the move gets delayed for reasons beyond my control?

There are several reasons beyond your control that might delay a move, so we offer both Late Key Waiver and Cancellation Waiver options so you won’t incur additional costs.

Get in touch with your local branch on 0808 302 4342 and get your quote today

Why choose Robinsons?

  • Market leading

    We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.

  • Years of experience

    We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.

  • Putting you first

    Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.

  • Flexible service

    Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.