Frequently Asked Questions

Is there CCTV in my storage unit?

No, our CCTV covers exclusively the entrance, the exit, all the corridors and the parking area. However, each storage unit has its own alarm.

How secure will my belongings be?

Our store has a 24 hour digital security with a twin alarm systems (one on the building and one on your individual storage unit). There are fire and smoke detection systems throughout the whole building.

What happens if I lose my padlock key/forget my combination?

We can cut your lock off should this be necessary – don’t forget to provide a new padlock to secure your storage unit afterwards. There is a £10 charge for lock cutting, or it is free if you purchase a new lock in the store.

We keep a log of your security access code to the building – if you forget this we can go through some security questions with you and remind you of what this is

We offer a key holding service as well.  Please contact the store for terms and conditions.

What do I do if I’ve forgotten my PIN entry code?

For security reasons, you will need to contact the store directly on 01235 55 22 77 and the store manager will take you through some security questions in order to confirm your identity, and re-issue a PIN entry code.

Why choose Robinsons?

  • Market leading

    We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.

  • Years of experience

    We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.

  • Putting you first

    Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.

  • Flexible service

    Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.