To help alleviate much of the stress usually associated with moving home, we’ve prepared a list of frequently asked questions which, we hope, will provide you with the information you are looking for.
If however you still need to discuss your forthcoming move, please get in touch with our team of experts on 0800 521541. They will be happy to guide you and answer your questions.
It’s easy – call your nearest office to arrange a free property survey. A brief visit allows us to assess factors such as the volume of goods we need to move, access to property, type of packing required.
No, but we do need full payment seven days before the move.
Unfortunately we can’t take provisional bookings. A completion date has to be confirmed.
No. We take care of most things, but that’s something you’ll have to sort out yourself before moving day.
Yes, but only if you want us to. It depends entirely on your preferences. We can carry out a full pack or a breakables-only pack. Both are cost-effective, but if you choose to, you can pack by yourself.
Yes. We can transfer your greenery, though not into storage.
Once you have finished unpacking, just call the Robinsons branch that moved you to arrange collection.
We can arrange storage for any quantity or duration. We’re not just removal experts, we’re storage professionals too. We even have a brand new self-storage facility in Oxford, so whatever you want to store, we have the right space for you!
Robinsons has a highly skilled workforce. We’re committed to providing regular and ongoing training so that all staff know the latest packing and handling techniques.
Yes, both in the UK and internationally. We’re members of the British Association of Removers (B.A.R.) and founder members of internationally recognised industry associations OMNI and FIDI. This means we work with overseas members to ensure you get the same high quality service across all continents.
We quote your move
We schedule your move
We pack and load
We deliver at destination
We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.
We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.
Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.
Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.
