Our Customer Charter

Charter CommitmentAt Robinsons we pride ourselves on working in a way that builds trust and respect.

Our ultimate goal is to make your relocation as easy and stress free as possible.

The Robinsons Relocation customer Charter is a set of 5 promises that outline what our customers can expect from us and what we will strive to deliver:

  • Put your needs first: we want to understand your requirements and work with you to meet your relocation needs.
  • Make it easy at every step we will make sure you know what to expect during the relocation process.
  • Be knowledgeable and responsive forward thinking acting promptly to achieve the best possible outcome.
  • Be on your side treating you fairly and recognising your point of view.
  • Open and upfront we will be straight with you about what can and cannot be achieved.

If you want to discuss your requirements, please get in touch with our team of experts on 01256 859 412

Why choose Robinsons?

  • Market leading

    We provide a fast, convenient, reliable and professional service that makes use of the latest materials and technologies. This makes us stand out from the crowd.

  • Years of experience

    We’ve been helping people move and store their personal belongings for more than a century. This has equipped us for any eventuality on moving day.

  • Putting you first

    Our customer-focused approach is what sets us apart in the removals industry. Excellent customer service is at the heart of everything we do.

  • Flexible service

    Our staff want to make moving house as simple for you as possible, whatever your requirements. Speak to one of our team today and they'll talk you through the Robinsons process.