0800 8336 38

Complete customer satisfaction is of vital importance to us. It's what our success has been built on for more than a century, and what has made us one of the UK's leading removals companies.

It's all about teamwork

Teamwork, drive, commitment, continuous improvement, integrity and respect are the key words. They represent our core values. We have worked hard to encourage a passionate, responsive and innovative culture, so that employees and the company are held to the highest standards in all that we do.

Accountable staff

All of our people are wholly employed by the company and are fully trained. This ensures that each member of the team is up to date on the very latest packing methods and materials, is courteous, professional, helpful and on-time at crew level through to a continuous professional development pathway for senior executives. Our simple aim is to make it easy for our customers to do business with us.

Flexibility for customers

We believe that true service flexibility is the key and it's a question of how far a company is prepared to bend to accommodate its customers' individual needs. We believe in putting customers' needs above our own operational needs so when we devise processes, systems and procedures, we aim to benefit our customers first and ourselves second. Our 'Customer is King' initiative ensures that excellent customer service is at the heart of everything we do.

And quality of service

We are members of all the major removal industry trade organisations both in the UK and around the world, including BAR, BAR Overseas, OMNI (Overseas Moving Network Incorporated) and FIDI Global Alliance (Fédération Internationale des Déménageurs Internationaux). We have won many Gold industry awards over the years and in 2000, Robinsons was also one of the first relocation companies in the UK to achieve accreditation to FAIMISO (FIDI Accredited International Mover with ISO standards), the only independently audited quality programme of its kind in the international moving industry. These memberships demonstrate our strong commitment to quality, reliability and flexibility. They are your assurance of the highest professional and quality standards worldwide. For more information about the trade associations we belong to, see our accreditations.

All of our people are wholly employed by the company and are fully trained. This ensures that each member of the team is up to date on the very latest packing methods and materials, is courteous, professional, helpful and on-time at crew level through to a continuous professional development pathway for senior executives. Our simple aim is to make it easy for our customers to do business with us.

A privately-owned company, we truly believe it is our people who make the biggest difference. They are Robinsons' greatest asset.

Each of our services, be that domestic removals, international removals, business moving or shipping, is delivered by specialists, by people with knowledge, passion, experience, skills and training relevant to the customers' needs in that particular area of our operation. For example, given the added complexities of international moving, our International Moving Division is a centre of excellence dedicated solely to international moving. The Division's staff have the specialist expertise, the knowledge of customs requirements, the in depth understanding of the sea and freight industry, destination country information and understanding of the whole business of international moving.

Whatever service you require and whoever you have contact with, you will be speaking to an expert in their subject. The key to this is training - and we at Robinsons are strongly committed towards the best training. We employ a full-time professional trainer who is trained, assessed and accredited by BAR (British Association of Removers) and TMI (The Movers Institute).

Our key 'Customer Is King' initiative, launched in November 2005, lies at the heart of everything we do. It is the driving force of our business, all day, every day. It aims to enable our staff to deliver the highest standards of customer service, at competitive cost to the customer moving house. As a company, we are constantly evolving in seeking to improve our levels of customer service and achieve high professional standards. We are not resting easy having achieved a 95.4% satisfaction scoring (data fed back to us from our clients), but we want to move this on to 98% and beyond.

Read what our customers have to say about their experience with Robinsons.

 Great, really professional service. Parents and myself always use Robinsons and have never been let down. Thank you. Mr Magrath.

 Thank you for making a very stressful time a breeze. Your staff were excellent helpful and friendly. Everything went according to plan. A perfect Move!

B Darby.

 Made a stressful time a very smooth transaction. Super chaps that did an amazing job, credit to your company, would totally use Robinsons again. Thank you for a super service.

J Green.

 We had a troublesome legal issue which delayed house completion time. Robinsons were very understanding and accomodating. The guys who worked who worked on our house wove were a credit to Robinsons. Thank you! And thank you to Pat at Southampton branch.

MacKenzie.

 We found the crew very courteous and helpful. What a pleasure to find decent tradespersons and business in this day and age.

Ms E Humphrey.

 Excellent crew professional and friendly. Really helped to keep the stress of moving to a minimum.

Miss G Ballard.

 Your crew were a great team, very polite and helpful. Thank you.

Martin Pring.

 A fantastic service, couldn't fault any of it.

Elizabeth Lee.

 Your removal men were always very polite, helpful and courteous. A big thank you to Gareth, Luke and Ted. Please pass this on. Thank you.

Mrs Hewitt.

 The crew were fantastic, very polite and helpful.

Emma Medhurst.

 The crew were extremely courteous and industrious, we cannot praise their efforts enough. They are a credit to Robinsons.

Mr Fleming.

 Excellent service and organisation thank you so much.

Mrs S Ackers.

 Service was excellent from start to finish.

Mr C Barras.

 The crew sent to do the packing and move were fantastic.

Mr & Mrs Murday.

 Just a wonderful experience and a great service, we are very happy with what your team has done.

Malcolm Jacques.

 Your crew were absolutely excellent, especially in the adverse weather during loading nothing was too much touble for them - full marks. Your admin was equally splendid - Clare did a great job.

Mr & Mrs D Haigh.

 The manager of our appartment block said they were the best crew she had seen and I have had numerable favourable comments from other residents about how helpful, polite and careful the crew were.

Mr & Mrs Scholes.

 An extremely efficient, professional service. Very satisfied.

Mrs A Wilmot.

 Excellent from start to finish, impressed with standard of packing and loading. Richard and Gerry were magnificent we would thoroughly recommend Robinsons to other potential movers.

Mr & Mrs Cherry.

 I felt you did a brilliant job. Very professional and helpful. Would use company again.

David Thorpe.

 Excellent, friendly and helpful crew.

Mr & Mrs Goddard.

 Many thanks once again for a superb professional service. After the extremely unprofessional removal firms that operated here on Wednesday with quite a bit of damage, your firm stood out in shining contrast today. We had a lot of comments after your men had gone about how well they had worked and the fact that they had done no damage whatsoever. The builders had noticed, the house manageress and the McCarthy & Stone sales team along with several residents.

We were very happy indeed with the way the whole job was handled, no damage whatsoever had been done to anything, which was a real bonus as accidents do happen however careful people are. Your men were cheerful, courteous and extremely hard working and we would have no hesitation at all in recommending Robinsons to anyone.

Mrs K Fox.

 Excellent service - everyone was polite, understanding and "on the ball". Will certainly recommend you!

Mrs Bishop.

 I would not have considered Robinsons had it not been for your mailshot put through the door. Moving home is a stressful event - Robinsons helped to make things run smoothly. The guys who moved us were first class.

D Baker.