Overseas Testimonials

Read what our customers have to say about their experience with Robinsons.

London – Switzerland

I wanted to commend the team, in both Switzerland and London, for the packing, delivery and unpacking of our goods.  They did an exceptional job, and as far as we can see there are no issues. They were professional, flexible and timely…we really appreciated it!

Regards,

Shaundra Hamilton – November 2013

 

UAE – UK

Mary handled my relocation from Angola and UAE back to the UK and I must say that I was very impressed with the level of professionalism I received. I was very worried because my stuff was in Angola and UAE for the last two years and because of my circumstances I did not have the access to any of my stuff. Every single stage was very well communicated through emails and telephone, and delivery was on time as communicated. Thanks again for the excellent job.

Fawad Basheer – April 2013

 

London – New York

I had the most amazing experience watching these talented, polite, helpful men pack my life away. Thank you very much to all.

Mr F Brandenberg – March 2013

Australia to Poland

Just a quick email to let you know that my goods have been delivered this morning to my home address in Warsaw. Everything went smoothly and I am very happy with the service provided.

Moving from Australia to Poland was a complex exercise for me, but Conroy Removals and your company have made it so much easier. On a scale from 1 to 10 I give you 11! :)

As it is likely that I will move again in a couple of years, I will most certainly use your services.

Thank you for your assistance and best wishes

Iwona Zawadzka – March 2014

UK – Israel

I really appreciate all your help in sorting this and won’t hesitate in recommending you to anyone who is looking at shipping stuff to Israel from the UK.

Kind regards

Jonathan Marks – July 2014

 

UK – New Zealand

I hope you don’t mind me writing to you but I simply had to say that the packing your guys did for us was sensational. We haven’t even had a broken glass!

Would you be so kind as to pass on our thanks to the team that did our packing which was truly amazing and if ever I hear of anyone looking for a shipping company you will be right off my tongue.

Thank you again for a truly first class service

Best wishes

Margaret Lancaster – February 2014

I know that my daughter will also be sending an e-mail to your company, but I also wish to do the same.  I would like to ask you to thank the young man who was in charge of packing our things ready for shipment.  The way in which he packed one of the items meant that a very precious keepsake that was given to my daughter in remembrance of her late father was not confiscated by MAF here in New Zealand.  It looked at one point as though they might confiscate it and destroy it, but thanks to (think it was Andy) this young man my daughter has got to keep this item.

Janet Buttrick - March 2013

Just wanted to say a huge thank you to Alison, Paul Morgan and the team of Gents that packed all our HHG, everyone has been amazing and we have been so pleased with all Robinsons have done!

Lucy, Danny and Nora – June 2012

UK – Qatar

Your guys are working at Fox Hall and my daughter says they have been fantastic and so helpful.  Please ensure personnel are told how wonderful they have been!  Many thanks to you also, regards,

Fiona R P – September 2012

 

UK – Australia

Once again thank you very much for your services, will definitely recommend you to anyone I know that needs your expertise.

Kind regards,

Lewis McKenzie - March 2014

Thanks for the update. I so much appreciate all of your help and turning things around so quickly. The team packing was also incredibly efficient and helpful.

All the best

Anne – March 2014

Just wanted to let you know that everything arrived in perfect condition and even got here a day earlier than expected!!! Many thanks for all your help. Overall a great experience with Robinsons!!!

Larry – March 2014

Just to say thank you for sending such nice guys to collect Stephen’s goods for shipping to Oz. They arrived on time and wrapped everything with great care. They are a credit to your company they were very friendly and courteous.  Please pass on my thanks to them.

Regards

Sue Bradley – November 2013

Many thanks to both Paul and yourself for your professional follow through. For your reference I would like you both to be aware that my selection of Robinson for this move was based on my comfort level and confidence which has been inspired by the prompt attention and professional approach. Even though your quotation was not the lowest cost, the customer service made my choice of Robinson’s a very easy one.

Many thanks,

Larry Fitzpatrick – December 2013

Hi Alison,

Our household effects arrived at our home in Brisbane yesterday and I just wanted to thank you and Robinson’s for your excellent service.  Everything was so well packed there have been no breakages.  Please pass our appreciation onto the packing team who were polite, helpful and very efficient – a credit to your organization.

Thank you again

Ann Osborne – April 2013

Hi Alison

Thanks for your speedy and efficient service.

Regards

Linda Heckles – March 2013

Hi Ali,

Just wanted to let you know how professional, careful and courteous your chaps have been yesterday and today.  They are all a credit to the company and I feel very confident my possessions will be in safe hands.  Steve’s communication throughout has been excellent and every effort has been made throughout to ensure as much of our stuff as possible will get into the container.

Please could you pass this email to their line manager, the appropriate company director, CEO and of course to them.

Many thanks indeed for all your help too.  You have been all of the above and more and it really does help in a stressful situation.

kindest regards,

Claire Welsh – March 2013

Just wanted to say a big “Thank You” to you and your team for getting our belongings to us and in great order and all just before Christmas. It was like Christmas just opening them up. Anyway, all the best for the New Year and if anyone in the UK asks us who we would recommend we’ll certainly be pointing them in your direction.

Rosanne Kirkup – December 2012

I want to thank my Move Manager Val and everyone involved at Robinsons for helping me have a super smooth move.  I particularly want to thank Del, Paul and Aiden, the crew that packed for me as  they were absolutely brilliant and I would certainly recommend Robinsons and that particular crew to  all my colleagues.

I was very impressed from the first phone call, survey by Jose, the communication and the crew.

Brendan Melvin – London to Sydney – September 2012

Just wanted to say thank you for all your help with my shipping from Banbury to Los Angeles. Received all my stuff yesterday and all was intact. Thanks to you all.

Vida – August 2012

This year has been the most stressful time we have been through in the last 20 years.  Until, that is, I had the pleasure and privilege of being helped by three of your wonderful staff – Kelly, Chloe and Rob in that order.

The level of intelligence, efficiency and, importantly, sense of humour of these folk in helping us is of the level rarely experienced these days and Rob’s closing comment when we spoke this morning – “Mr Loggie, I can assure you everything is fine, you have nothing at all to worry about, delivery will be as promised” was the final bit of good news.

Sincere thanks to all of you.

George Loggie – June 2012

I would just like to say a huge thank you to the guys you sent around yesterday , they were not only very professional but courteous and did a fantastic job. I cannot speak more highly of them all , and the team work they displayed was really good. If any of my colleagues or friends ever decide to move anywhere I would definitely recommend your company because of the job they did yesterday. Thank you again.

Richard Sicobo – June 2012

You were the cheapest and recommended by a friend. The service was first class with delivery in a timely manner without any damage

Tim Brannam – May 2012

Your company has recently completed a move of our belongings from our 4 bedroom home in Bolton, Greater Manchester, to Sydney Australia.  As you would appreciate, it has been a major undertaking for us and I wanted to write to commend your company for the very high quality of service that we have experienced from start to finish.

Firstly, the visit to our home and quoting process was quick and efficient, especially compared to 2 other companies who we also invited to quote for the job.   Then, and very importantly, the packing of our belongings undertaken over 2 days was done extremely professionally and smoothly.  There was little work required by ourselves and it was also notable that everything from beds to books was wrapped and packaged with care.

Not surprisingly, when your counterparts in Sydney (Wridgeways) delivered and unpacked for us (which was also done on time and efficiently), all of our possessions were in good order and there were no breakages.

In summary, we were initially nervous about the cost and stress involved in the move of our family’s belongings overseas.  The result has been that the moving process was made worry-free and easy for us due to the professionalism of your company.

We would be happy to recommend your business to others who are considering a large-scale move such as ours and we would consider what you did for us to be excellent in both quality and value for money.

Neil and Lindy Jones – May 2012

Fantastic service from start to finish. The whole team enabled our made our house move to Australia as stress free as they could. A big Thank you & well done to you to you all.

Angie & Steven Sutcliffe – April 2012

An excellent job by everyone involved. True professionals.

Clare Lappin – March 2012

The move was well handled and free of worry on our part.

Gary Prince  - March 2012

Hi Paul/Alison,

Just wanted to let you know that we had our container delivered last Wednesday and just wanted to say a big thank you for making the process as smooth as it went.

I probably don’t realise the amount of work that goes into organising something like this but all our goods arrived in pretty much the same condition as they left.

Grace at this end were superb, they arranged customs clearance very quickly and the guys who came to unload the container were brilliant.

Paul, I believe you have been to see some friends of mine on the back of me recommended them, so hopefully they will be booking with you and I have also recommended you guys to a cousin of mine in North London and Jose has been out to see them, so hopefully you can see how happy I am with your service.

I’d have no problems with recommending you guys to anyone so if you need a testimonial, I’d be happy to oblige.

Thanks again.

Bharat Premji – January 2012

France to Australia

The crew were very friendly and nothing was too much trouble, they worked like trojans and just didn’t stop.

Mr and Mrs Wiseman – July 2012

UK – Canada

Just a quick note to say thank you for all your help during our recent move to Canada.  We really appreciated all of the support and answers to our silly questions!  Everything arrived safely and is slowly being unpacked and the house is starting to look like home.

Thank you once again

Karen and Martin Brennan – June 2014

I don’t know how I could ever adequately thank you and Teresa for your excellence organisation, attention to detail, patience…and kindness….I feel a greater sense of loss in leaving you than many people I have known for many years…I think it is the impact of having been supported and cared for during a highly traumatic event!!! and shoring me up  when my resiliency was overstretched. You do very important work..very well!

Mr & Mrs Vitali-Ebers – November 2013

Dear Debbie,

I don’t know how I could ever adequately thank you and Teresa for your excellence organisation, attention to detail, patience…and kindness….I feel a greater sense of loss in leaving you than many people I have known for many years…I think it is the impact of having been supported and cared for during a highly traumatic event!!! and shoring me up  when my resiliency was overstretched. You do very important work..very well! Please let me know who I can write a testimonial letter to!

Mr & Mrs Vitali-Ebers - November 2013

That’s great Ali.

Actually chick, its the very least we can do. Simple things like having a normal someone dealing with problems on the other end of a phone is a major thing. The sense of confidence that you instilled with your whole manner is indeed quite unique; and I feel that if only we recognise this in some way, then its not gone unnoticed. Danny is also a good first impression, and a lasting one. Steve and Pete were so sweet and hardworking. Their brains were constantly ticking over when they were packing and they worked so well together instinctively. If I had a business, I would have you guys on my payroll.

What can I say, other than you guys get the job done. I mean you’re on the ball.

So, will speak soon. Have a lovely week.

Taflima Holland – March 2013

The guys from Williams were awesome, extremely helpful, polite and efficient as were the team from Robinsons who initially packed are home ready for shipping.  The whole experience has been one of ease and trouble free.  This was also helped by you willing to listen to me rambling on when back in the UK with some probably very daft questions and your patience with my emails from Canada. A very big thank you to the people at Robinsons and Williams who have helped to make our transition from one country to another trouble free.

Debbie Wakelin - January 2013

Just wanted to let you know that our shipping arrived last week !! We wanted to thank you for the excellent and efficient service.

Caroline Smith - December 2012

The main reason I selected Robinsons to handle the move for us was the care and attention you gave me right through the planning phase and into the actual move itself – no–one could have possibly done more to make it all work – and both Sue and I offer you our grateful thanks. Your guys on the 2 days were terrific – like you, caring and attentive and very careful indeed – all in all an easy experience.

Mark Smith – September 2012

We just wanted to take the time to thank you both for all your help in our recent move from Wiltshire to Ontario.

Working with troublesome customers ourselves we know sometimes all you ever get is complaints and moans, so we wanted to take the opportunity to pass on nothing but our satisfaction at the service we received.

From Day 1 with Paul’s visit right through to delivering the container here in Cambridge the service was excellent as was importantly the communication. We really appreciate it and wanted to say we are more than happy to be used as a reference if you ever need it.

Please pass on our special thanks to the packers from Robinson’s who turned up back in March in Wootton Bassett. They were a pleasure to have around and did an incredible job and we felt very safe in their hands. We finished unpacking the last box this weekend and were delighted to find not a single chip, let alone breakage of anything.

Also thanks again for the help and advice with Canadian Customs, and for the ‘coaching’ to get Graham through a stressful few days!

Graham and Adla Stickler – July 2012

I am writing to say that my shipment had been delivered to me in St Anthony, Newfoundland, without much fuss, thank you!

I would like to take this opportunity to tell you how much I had appreciated the work you and your team at Robinsons did and the support I had during my move to Canada. The fact that I left in a rush and left everything in your care did not seem to have made much difference. Your group had been very, very thorough and professional all the way. I am still opening the boxes and do smile when I find things I probably would have left behind myself, like the telephone directory etc. However it does show the attention to detail that your team attaches to a move like this. I have not finished opening the all the boxes yet but I have so far opened the ones I immediately require – thanks to the meticulous labeling. And thanks to your work I immediately began to feel at home again as soon as I started sleeping on my own bed and using my own crockery.

Picking a moving company out of the yellow pages was really taking a chance but right from the first contact with you, from the discussions we had and the information you gave me I knew I had made the right choice. This was because you seem not only to know what you were talking about but you were even addressing issues that I would never had thought of.

You may use this letter as evidence from a very satisfied customer if you want to but with this level of professionalism I am sure you would have more like this. Thanks for all the good work.

Dr Kofi Amu-Darko - June 2012

Just wanted to give you an update, we had a call from Williams just after new year to say that our goods had arrived and were due to leave Vancouver.  We arranged to meet the driver in Calgary at Border Services on Thursday morning where we breezed through customs and then took delivery on Friday January 4th.

The guys from Williams were awesome, extremely helpful, polite and efficient as were the team from Robinsons who initially packed are home ready for shipping.  The whole experience has been one of ease and trouble free.  This was also helped by you willing to listen to me rambling on when back in the UK with some probably very daft questions and your patience with my emails from Canada. A very big thank you to the people at Robinsons and Williams who have helped to make our transition from one country to another trouble free.

So all in all a great service from both sides of the pond and we have already sung your praises on the emigrate Facebook page we are on, curtousy of JULIE PARRY. I have also recommended you to a couple who need to get quotes to move asap.  We had heard all sorts of horror stories about other companies but you truly stood up to the high praise given from several couples and families who have used your services.

Debbie, Glen, Isobel and Madison Wakelin - January 2012

 

UK – USA

I just to say a big thank you to your company for the hard work in shipping my household furniture here in the USA.

Thank you so much and I will definitely recommend friends or loves ones to used your company and I would do it again if needs be.

Regards

Marcia Woodhouse – November 2013

Hi Alison

I just wanted to say thank you for your help in my relocation to the US. My container was delivered successfully yesterday. All in all the experience has been very smooth with little or no issues and I couldn’t have been happier.

Teresa just to say the delivery team yesterday were excellent and couldn’t have been more helpful so thank you.

Thanks

Andy Manuel – January 2013

First of all I just want to thank you very much for getting us home at such short notice; your teams were fantastic in making this happen! The guys that packed our belongings in London were so prefessional and took great care with our personal items – so great that in fact not one item was broken or damaged when we unpacked!! You might remember that being a concern of ours as we had a terrible experience coming over to London with another company.

So again “Fantastic Job” by your teams; we will highly recommend you to our friends who are still in London and will in the future require a moving company to get them home.

Tim and Lisa Toohey – November 2012

I didn’t have time to fill in the QC form yesterday with everyone looking over my shoulder, but its all good.

You said that the truck would arrive at approx 3pm, and I was absolutely flabbergasted when my door bell rang at exactly 3pm.

Callum and Chris were friendly, courteous, polite and got the job done without any problems what so ever. I have moved internationally so many times, I have lost count, and I have to say that Callum and Chris are the best crew I have had to date. Admittedly I didn’t have a big load and access to the house was pretty good.

I hope that you have some system in place for this feedback to get back to the boys, they deserve it, as these days there is far too much negativity around and when a job is well done, they deserve that pat on the back.

Lynne Whyte – July 2012

I just wanted to tell you what a pleasure it was doing business with Robinsons. The whole experience was fabulous. From the quotation to packing up my furniture to delivery everything went without a hitch. Thank you also for being so attentive to very detail that was needed to get the furniture from London to the states. I will definitely recommend you to anyone I know who need good shippers.

Penny – July 2012

Hi Linda, Jose and Cheryl,

I just wanted to send you a big “THANK YOU” for all your help over the last couple of weeks: all my belongings arrived safely, both packing/unpacking crews were awesome – in fact, the guys from San Luis Obispo went far beyond duty and were very impressed by the careful packing and the material used by Robinsons Intl.! :)

I’ll start unpacking the remaining boxes tonight and will let you know if anything is damaged, but so far everything looks great!

Karolin Machtans – June 2012

Communication was important to me. The move was from UK to the US – I rang regularly from the US to the UK to get my issues / questions answered. The move manager – Matt Bristow – was very responsive and proactive. He did a great job.

Chris Lawrence , England – April 2012

Hi Alison,

Just wanted to say thank you for all your help with my shipping from Banbury to Los Angeles. Received all my stuff yesterday and all was intact.

Thanks to you all.

Vida Rogers – February 2012

 

France – UK

I am writing to compliment you on the service we have thus far received from your team. Robinsons moved the contents of our House in the Lot region in France last Saturday 7th January 2012. It was a sad occasion for us saying goodbye, but your two removal staff Ted Parker and Stephen Waters made the day bearable.

Ted and Stephen are at the opposite ends of the age spectrum but it was great to see the two in action together, they really worked as a team, and from the moment they arrived at our house they were a real example of great customer service. Some of our packing was not that great, but they both took the trouble to pack things up where they felt it was not up to Robinsons standards, and demonstrated the utmost care with our belongings. Both were unfailingly cheerful and polite.

I would also like to mention Lynne Mainstone and Trevor Stoneman who organised our move, insurance and the storage of our belongings until we find a new home in the UK, again both were efficient and ensured everything was in place. Trevor even called over the Christmas period to check on the exact map ref for our house.

I will happily recommend you to anyone needing removal services in this country or overseas. Please pass on our thanks.

Tracy and Glenn Jones – January 2012

New Zealand – UK

We were very impressed by the service we received, from start to finish, and will definitely recommend any friends moving use you. Thank you for a great job.

Jeanette Barnes , England – Auguust 2012

I would just like to say a big thank you for all your help in transporting the consignments from New Zealand to me safely at Pudsey, Nr Leeds.  Special thanks also to the two gentlemen who delivered the boxes, very nice, polite and helpful, both a credit to you and your Company. Once again thank you.

Lynn Groves , England – March 2012

Singapore – UK

When you move from Singapore to the UK you expect a quite traumatic experience….how wrong could we be. We can only say how impressed we were with the whole experience. It was a joy and a pleasure to deal with everyone along the way.

  • At very short notice the quote was efficiently prepared and the go forward plan put in place to our satisfaction
  • KC-Dat Asian Tigers did a great job and the Packing Team were simply outstanding
  • The shipments arrived earlier than expected and I would like to thank you personally for keeping us advised of progress and always following up
  • The Unloading Team…..Sid, Cliff and Ron…were also outstanding and did everything we asked of them.

If you ever need a reference you know just where to come…I would be only too delighted to assist. Please pass on our sincere thanks for a job really well done to all involved.

Fay & Paul Mitchell, Twyford, England – March 2012

 

UK – France

Dear Alison and Jonathan,

Thanks you very much for organizing my move to France, Everything turned out to be smooth and very good but the two guys who unloaded goods in France were perfect.

Sorry for sending this email so late but it took me a long time to get the internet connection in France.

Best Regards,

Stan Chocian – March 2013